Bright Health

Bright Patient — Delete your account

This page explains how to request deletion of your Bright Patient account and the data linked to it. The app is published on Google Play as Bright Patient by Bright Health (com.brighthealth.patientapp).

Option 1 — Delete in the app (recommended)

Open the Bright Patient app and sign in.
Go to Profile (account tab).
Scroll to the bottom and tap Delete account.
Read the confirmation, then tap Delete my account.
If prompted, re-enter your password to confirm (required for security).

Deletion starts immediately and cannot be undone. You will be signed out when the process completes.

Option 2 — Request deletion by email

If you cannot access the app, email brighthealth247@gmail.com from the email address on your account. Include:

Subject line: Bright Patient account deletion
Your full name and registered phone number or email
A statement that you want your account permanently deleted

We will verify your identity and complete the request within 30 days.

What we delete

When your account is deleted, we remove or anonymize, where technically possible:

Your Firebase Authentication account (email/phone sign-in)
Your profile (name, email, phone, date of birth, gender, profile photo)
Push notification tokens and device registration for your account
Your backend user record and app-specific data tied to your user ID (appointments you booked, preferences, water-intake logs, saved addresses, etc.)
Chat participation metadata associated with your account

What we may keep

Some information may be retained after account deletion when required by law or for legitimate business purposes:

Medical / consultation records (e.g. consultation notes, prescriptions, payment transaction references) — up to 5 years after deletion where healthcare record-keeping rules apply.
Chat messages in conversations with doctors may remain visible to the doctor as part of their clinical record, in line with applicable medical record rules.
Crash and diagnostic logs that do not identify you — up to 90 days.
Aggregated or de-identified analytics that cannot be linked back to you.

Third-party services

We instruct our service providers (Firebase, payment gateways, real-time calling) to stop processing your account data when deletion completes. Payment processors may retain transaction records under their own policies.

More information

See our Privacy Policy for full details on data collection and your rights.

Questions: brighthealth247@gmail.com